Last Updated: June 30, 2026

This Privacy Policy explains how Lotto Sport, operating as Lotto Sport Canada (“Lotto Sport Canada,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you visit, use, or make a purchase from Shoplottosport.ca and any related online store, checkout, marketing, or customer service features we operate.

By using our website, creating an account, placing an order, subscribing to our marketing, submitting content, or otherwise interacting with us, you agree that we may collect, use, and disclose your personal information as described in this Privacy Policy, subject to applicable Canadian privacy laws.

1. Who We Are

Lotto Sport Canada is a Canadian online store selling apparel and accessories in Canada.

For privacy-related questions, requests, or complaints, you may contact us at:

Email: lotto@shoplottosport.ca

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect through our website, Shopify store, checkout, customer service communications, email marketing, advertising, analytics tools, social media interactions, product reviews, and order fulfillment activities.

This Privacy Policy does not apply to websites, platforms, payment processors, social networks, or other third-party services that we do not own or control. Those third parties may have their own privacy policies.

3. Personal Information We Collect

We may collect the following types of personal information.

Information You Provide Directly

We may collect information you provide when you:

• Place an order;
• Create or use a customer account;
• Contact us for support;
• Subscribe to email or SMS marketing;
• Use a discount code, gift card, store credit, or promotion;
• Submit a product review, photo, comment, or other user-generated content;
• Participate in a survey, contest, giveaway, promotion, or campaign;
• Interact with us on social media.

This information may include:

• Name;
• Billing and shipping address;
• Email address;
• Phone number;
• Order details;
• Payment and transaction details;
• Customer service messages;
• Return, exchange, refund, or shipping claim information;
• Marketing preferences;
• Reviews, photos, social handles, or content you submit.

Payment Information

Payments are processed through third-party payment providers, including Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, Visa, Mastercard, and other available payment methods.

We do not intentionally store full credit card numbers on our own systems. Payment information is handled by our payment providers according to their own security and privacy practices.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect certain information, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring website;
• Pages viewed;
• Products viewed;
• Time spent on the site;
• Links clicked;
• Cart activity;
• Checkout activity;
• Approximate location;
• Cookies, pixels, tags, and similar tracking technologies.

Information From Third Parties

We may receive information from third parties, including:

• Shopify and Shopify-related services;
• Payment processors;
• Fraud prevention providers;
• Shipping and fulfillment providers, including ShipStation and shipping carriers;
• Marketing platforms, including Klaviyo;
• Advertising and analytics platforms, including Google Analytics, Meta Pixel, TikTok Pixel, Pinterest, Google Ads, and Microsoft Ads;
• Social media platforms;
• Customer review platforms, including Judge.me if we choose to use it;
• Customer service tools we may use in the future.

4. How We Use Personal Information

We use personal information for the following purposes:

• To operate our online store;
• To process and fulfill orders;
• To verify payment and prevent fraud;
• To ship products and provide tracking information;
• To process returns, exchanges, refunds, store credits, and warranty or damage claims;
• To communicate with you about orders, customer service, account issues, returns, shipping, and policies;
• To provide customer support;
• To personalize your shopping experience;
• To send marketing emails, SMS messages, promotions, product launches, restock alerts, abandoned cart reminders, and other commercial messages where permitted by law;
• To manage gift cards, discount codes, loyalty rewards, promotions, and store credits;
• To improve our website, products, checkout, advertising, and customer experience;
• To measure advertising performance;
• To understand customer behaviour, preferences, and shopping patterns;
• To prevent abuse, chargebacks, fraud, unauthorized activity, and misuse of our website;
• To enforce our Terms of Service and other policies;
• To comply with legal, tax, accounting, regulatory, and law enforcement obligations;
• To protect our rights, property, customers, business partners, and the public.

5. Consent

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law.

Your consent may be express, such as when you subscribe to marketing emails or agree to receive SMS messages, or implied, such as when you provide information necessary to place an order, receive shipping updates, or request customer support.

You may withdraw consent where permitted by law. However, withdrawing consent may limit our ability to provide certain services, such as processing orders, providing customer support, completing returns, or sending order updates.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you emails, SMS messages, promotional offers, product launches, restock notifications, limited drop announcements, abandoned cart reminders, and other commercial electronic messages.

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails. You may opt out of SMS marketing by following the instructions provided in the message, such as replying “STOP,” where applicable.

Even if you unsubscribe from marketing, we may still send you transactional or service-related communications, including order confirmations, shipping updates, return updates, account notices, and policy-related communications.

7. Cookies, Pixels, Analytics, and Advertising

We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, improve performance, analyze traffic, personalize content, measure advertising effectiveness, and deliver relevant ads.

These technologies may be used by us or by third parties such as Shopify, Google, Meta, TikTok, Pinterest, Microsoft, Klaviyo, and other service providers.

You can manage cookies through your browser settings. Some browser settings may allow you to block, delete, or restrict cookies. If you disable cookies, some parts of our website may not work properly.

You may also be able to manage advertising preferences through the applicable third-party advertising platform settings.

8. How We Share Personal Information

We do not sell personal information in the traditional sense. However, we may disclose personal information to service providers, platforms, and business partners that help us operate our store and provide our services.

We may share personal information with:

• Shopify and Shopify-related services;
• Payment processors;
• Fraud prevention and risk management providers;
• Shipping, logistics, fulfillment, and carrier partners, including ShipStation;
• Email and SMS marketing providers, including Klaviyo;
• Advertising and analytics providers, including Google, Meta, TikTok, Pinterest, and Microsoft;
• Customer service and review platforms, including Judge.me if implemented;
• Professional advisors, including lawyers, accountants, auditors, consultants, and insurers;
• Government, regulatory, law enforcement, or legal authorities when required or permitted by law;
• A buyer, successor, or potential purchaser in connection with a business transaction, financing, merger, acquisition, restructuring, or sale of assets.

We require service providers to use personal information only as necessary to provide services to us or as otherwise permitted by law.

9. Cross-Border Processing

Some of our service providers may store or process personal information outside of your province or outside of Canada, including in the United States or other jurisdictions.

When personal information is processed outside your province or outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, national security authorities, or government agencies.

We use contractual, administrative, technical, and organizational measures designed to help protect personal information when it is handled by service providers.

10. Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by law.

Retention periods may vary depending on the type of information and the purpose for which it is used, including order fulfillment, customer service, returns, tax records, fraud prevention, legal compliance, dispute resolution, analytics, and business operations.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

11. Security

We use reasonable physical, technical, and administrative safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

However, no website, payment system, shipping platform, email system, or electronic storage method is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account login information confidential and for notifying us if you believe your account has been accessed without authorization.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Withdraw consent to certain uses or disclosures;
• Ask questions about how your personal information is handled;
• Challenge our privacy practices;
• Request deletion of certain personal information, where applicable;
• Ask for information about service providers or cross-border processing, where required by law.

To make a privacy request, contact us at:

lotto@shoplottosport.ca

We may need to verify your identity before responding to a request. We may decline or limit requests where permitted or required by law, including where information must be retained for legal, security, tax, fraud prevention, dispute resolution, or business record purposes.

13. Quebec Residents

Although we do not specifically target Quebec as a primary market, our store is available to customers across Canada, including Quebec.

If you are a Quebec resident, you may have additional rights under Quebec privacy law, including rights relating to access, correction, transparency, and information about the use of technologies that may identify, locate, or profile you.

For questions about our privacy practices, contact us at:

lotto@shoplottosport.ca

14. Children and Minors

Our website is not directed to children or minors. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information without appropriate consent, contact us at lotto@shoplottosport.ca and we will take reasonable steps to address the issue.

15. User-Generated Content

If you submit reviews, photos, comments, testimonials, social media posts, tags, handles, or other content to us, or if you tag Lotto Sport Canada in content, we may collect and use that content as described in this Privacy Policy and our Terms of Service.

Please avoid submitting content that includes sensitive personal information or personal information about others unless you have permission to do so.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy, subject to applicable law.

17. Contact Us

For privacy questions, requests, complaints, or concerns, contact us at:

Lotto Sport Canada
Email: lotto@shoplottosport.ca